FAQs
Tracking Related FAQs
How can I track my package?
To track your order, simply enter the tracking number provided in your order confirmation email on the [Tracking Page]. You can get real-time updates on the status and location of your shipment.
Where can I find my tracking number?
Your tracking number can be found in the shipping confirmation email we sent you once your order has been dispatched. You can also view it in your account under "Order History."
Why isn’t my tracking number updating?
Sometimes, tracking information may take up to 24-48 hours to update. If it's been longer, please reach out to our customer service team, and we will investigate the issue for you.
How long does it take for my tracking number to activate?
After your order has shipped, it may take 24-48 hours for the tracking number to become active in the courier's system. If you don't see updates after that period, please let us know, and we’ll help resolve it.
Delivery Related FAQs
IS COD AVAILABLE?
Yes, Cash on Delivery (COD) is available!
In How Many Days The Order is Delivered
Your order will be delivered within 5 to 7 working days
Do We Have Cancellation Policy?
You can cancel your order as long as its status is 'Placed.' Simply reach out to our customer support team at 0000000 available Monday to Saturday from 10 am to 6 pm.
Can I change the delivery method after my order has been placed?
If your order has not yet been processed or shipped, we may be able to help you change your delivery method. Please contact our customer service team as soon as possible to request changes.
What should I do if I missed my delivery?
If you missed your delivery, the carrier will usually leave a notice with instructions on how to reschedule or pick up your package. You may be able to request redelivery or pick up your package from a local carrier office.
Do you offer gift wrapping or special packaging for deliveries?
Yes! We offer gift wrapping and special packaging options for an additional fee. Please check the product pages or contact customer support to request these services when placing your order.
What should we do in a situation where we receive a wrong or missing item?
Don’t worry, we’re here to help you!
If you’ve received an incorrect or incomplete order, please share your order number along with an unboxing video of the parcel at Heal@nihanibliss.com. Our team will review the details and resolve the issue as quickly as possible.
Your satisfaction is our priority!
What should I do if the product is damaged?
Please send us an unboxing video along with the invoice to Heal@nihanibliss.com and we’ll resolve the issue as quickly as possible.
How can i reach the team if i have a query?
- WhatsApp us at 0000000
- Email us at Heal@nihanibliss.com